dr.CAFE EXPERIENCE

The wide varieties of products, services and ultimate place we offer are as diverse as the talented individuals who share the coffee passion here. Thus, people from every background continue to choose dr.CAFE COFFEE as a great place to build a career and find their pathway to success.

Now Hiring

Our success lies in our Team Members and that is why from the very beginning, while hiring, we look for highly motivated and unique people with specific goals for their future. We want our team members to be part of our inevitable growth touching people's lives of each community we will definitely be found in.

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Store General Manager

The most senior managerial position of an A store or B store with the direct responsibility over the store P&L. Playing a critical role in the successful operation of the store and monitoring the supervision of shifts in the store to be running smooth and within standards as well as contributing to the profitability through executing programs and actions to achieve the sales targets.
OBJECTIVES OF THE ROLE
- Organize work and daily operations to fulfill the needed requirements.
- Set daily and weekly staffing plans, working hours, vacations and days off.
- Write reports on store performance, team members, problems and suggestions.
- Ensure the cleanness, neatness and the entire appearance of the store.
- Lead the development of team members and training activities inside the store.
SUMMARY OF POSITION
- Work towards achieving sales targets and increasing the profitability.
- Issue regular financial reports.
- Manage materials supply and stock inventory.
- Conduct initial job interview for applicants for store level jobs.
- Report on team members’ performance suggesting promotion or termination.
- Make dr.CAFE® Business Models the base for daily operations and manners in the store.
- Ensure the implementing self-hygiene, cleanness and neatness standards.
- Assign targets and plans for increasing sales.
- Ensure the functionality of all machines, equipments and tools. Prepare contingency plans.
- Train and coach team members about new products, new procedures and techniques.
- Make the possibility to share the coffee culture among team members and guests.
- Put strategies for cost cutting and expenses saving.
- Ensure that cash handling is followed correctly.
REQUIREMENTS
- Educational Background and Experience
- Bachelor degree in hotel management or hospitality operations.
- Minimum 5 years Experience retail business or fast food chains as a store manager.
- Knowledge and Skills
- Fluent in both oral and written English
- Strong planning, administrative, organizational skills
- Leadership and analytical skills abilities
- Personal Traits
- Ability to work as both a team member and independent leader
- Has patience and high stress tolerance
- 30-39 years of age.
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Assistant Store Manager

A senior position in the store functioning to contribute to the profitability and achieve sales targets and quality operation of the store. A responsible position that involves leading store primary management & Team Members, allocating tasks to them. The Assistant Store Manager is responsible to assist in the administrative operations of the store and the day-to-day management of the store. The Assistant Store Manager ensures the highest level of quality service throughout the store, a role mod
OBJECTIVES OF THE ROLE
- Manage the various store activities concerning the daily operation.
- Managing the team members and having done the required tasks through them.
- Monitoring the cleanness and neatness in all store facilities and among team members.
- Coaching team members and enhancing their abilities to meet work requirements.
- Assure work procedures and operations manuals are correctly implemented by all team members.
SUMMARY OF POSITION
- Apply comprehensive quality control on operations activities and on team members’ performance.
- Ensure that all daily activities are intended to convey dr.CAFE® Business Models.
- Satisfy team members and guests in return make all of them have nice time being in dr.CAFE®.
- Execute personal checking on all team members verifying that they are well implementing self-hygiene, cleanness and neatness standards.
- Set plans for increasing sales and assign target to each of the team members.
- Maintain the functionality of all machines, equipments and tools inside the store.
- Educate team members about new products, new procedures and techniques.
- Upgrade the coffee knowledge among team members and teach them how to transfer it to guests.
- Implement strategies for cost cutting and expenses saving.
- Arrange shifts and assignments of team members in order to achieve optimal operation.
- Order sufficient supply of raw materials and disposal items.
- Supervise cash handling and safe and proper procedures are followed dealing with cash registers.
- Ensuring that new team members are following the correct training steps taught by partners.
REQUIREMENTS
Educational Background and Experience
- Bachelor degree in hotel management or hospitality operations.
- Minimum 5 years Experience retail business or fast food chains, 2 of which in supervisory position.
Knowledge and Skills
- Fluent in both oral and written English.
- Good knowledge of computer software and hardware
- Leadership and analytical skills abilities
Personal Traits
- Good performer under pressure, easy going with a pleasant personality.
- Problem solving ability is essential in resolving conflicts.
- 27-36 years of age.
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Store Supervisor

The Supervisor is In charge of supervising the store and the shifts throughout a period assigned. A responsible position that contributes effectively to the success of dr.CAFE® store operations by leading store Team Members and allocation of tasks to them.
OBJECTIVES OF THE ROLE
- Taking responsible actions towards running the operation in the store.
- Supervising the operation of each station.
- Setting rules and procedures for cleanness and hygiene in the store.
- Tracking team member’s performance, correct faults and mistakes if any targeting the enchantment of other colleagues’ abilities to always do a better job.
- Make dr.CAFE® a very enjoyable place for team members and for guests as well.
SUMMARY OF POSITION
- Teach team members to stick to perform their duties as per Operations Manual's
- Emphasize the fundamentality of dr.CAFE® Business Models.
- Make team members enjoy working and transfer their joy to the guests.
- Make sure that team members are following self-hygiene, cleanness and neatness standards.
- Execute plans in order to increase sales and lead team members to do so.
- Set schedule for maintenance and preventive maintenance for all machines and equipments.
- Continuously upgrade the level of knowledge and experience of the store team members.
- Educate team members to communicate coffee culture among them and with guests.
- Monitor costs and wastage.
- Manage staff and the daily operations as per directions of his managers.
- Supervise the stock of raw materials and disposal items.
- Solve any conflict within the store.
- Lead the process of training new team members and monitor their improvement.
REQUIREMENTS
Educational Background and Experience
- College level (preferably in hospitality), must have a goal and potential for career growth.
- 3-5 years Solid Experience in a supervisory position in retail business of fast food chains.
Knowledge and Skills
- Fluent in both oral and written English
- Good knowledge of computer software and hardware
- Analytical skills and decisions making abilities
Personal Traits
- Physically fit, must be good looking, have good personal hygiene and be well groomed.
- Not less than 5’5 in height.
- 25-34 years of age.
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Barista

The Barista is a professional position for a team member with a strong foundation that contributes to the success of the daily operations by multi-tasking acquired skills.
OBJECTIVES OF THE ROLE
- Full responsibility for all day-to-day operations as assigned by the direct supervisor.
- Flexibility to run any of the operational stations effectively.
- Maintain cleanness and hygiene throughout the work site.
- Extend assistance to all colleagues in daily operations.
- Ensure guests are well served and satisfactorily depart.
SUMMARY OF POSITION
- Adhere 100% with the Operations Manual(s).
- Maintain dr.CAFE® Business Models.
- Read and sign Employee’s Handbook.
- Smile and keep smiling whenever and wherever you serve a guest.
- Ensure that self-hygiene, cleanness and neatness are prevailing.
- Follow procedure for brewing and serving coffee and other products systematically.
- Carefully handle machines and tools available in the store.
- Serve guests fast and effective.
- Answer inquiries concerning products professionally and knowledgably.
- Contribute to the increasing of sales.
- Work as per your direct supervisor’s instructions.
- Maintain enough stock of the materials required at your station.
- Deal professionally with offended guests.
- Train staff under you.
REQUIREMENTS
Educational Background and Experience
- At least college level, must have a goal for career growth.
- Must have at least 2 years related work experience in a quick customer service industry.
Knowledge and Skills
- Fluent in both oral and written English.
- Can work under pressure and acts on any given challenges.
- Good knowledge of computer or computerized machines
Personal Traits
- Physically fit, must be good looking, have good personal hygiene and be well groomed.
- Not less than 5 ’5 in height.
- 20-28 years of age.
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Human Resources Manager (Saudi Nationals Preferred)

Human resource managers are the overseers of the human resources department. They are often seen as the link between an organization’s management and its employees, as their work runs the gamut from providing consultation on strategic planning with top executives to recruiting, interviewing, and hiring new staff. HR managers are the professionals responsible for attracting, motivating, and retaining the most qualified talent by directing the administrative functions of the HR department. Due to
OBJECTIVES OF THE ROLE
- Support and promote the goals and objectives of the dr.CAFE® by providing the best services that promote a work environment characterized by fair treatment of staff, open lines of communications, personal accountability, trust, quick conflict resolution, and mutual respect.
- Provide solutions to workplace issues that support and optimise the operating principles of the dr.CAFE®.
- Quickly resolve labour and employment issues or conflicts for the mutual benefit of all sides involved.
- Manage the development, implementation, maintenance, and coordination of computerized human resources information systems (HRIS).
SUMMARY OF POSITION
Develop HR policies and direct and coordinate human resources activities such as employment, compensation, labour relations, benefits, training, discipline, resolution of legal issues and requirements, and delivering employee services by performing the following duties personally or through subordinate supervisors.
- Plan, systematize, and manage the organization under the guidance provided by the General Manager in the area of Human Resources in order to meet organizational objectives of efficiency, cost effectiveness, and growth.
- To ensure smooth, efficient and cost effective operation of the Human Resources Dept.
- Define the corporate vision and mission objectives and develop comprehensive strategies to achieve them.
- Be jointly responsible for achieving the vision and mission of the dr.CAFE®.
- Obtain ISO Certification within the year 2004.
- Submit regular reports to the General Manager as enumerated in an attachment at the end of this Job Description.
- Complete the following crucial handbooks and manuals within 2004
REQUIREMENTS
- Possesses at least an MBA degree or equivalence in other advance studies.
- At least five (5) years experience in senior management responsibilities in a blue chip company or in a high growth fast paced environment.
- Experienced in organizing an efficient HR Management System.
- Well versed in strategic thinking and planning. Can be a strategic consultant to senior management.
- Capable in Training, Career Development, and building and organization’s capabilities.
- Computer literate with knowledge on establishment and maintenance of databases, word processing, spreadsheets and capable to do Power Point presentations.
- Must have the drive and ability to make constant changes for improvements.
- With excellent time management discipline.
- Ability to lead, resolve conflict, team building and work with personnel of diverse nationalities and disciplines.
- A leader – can set dr.CAFE® directions through effective communication of the dr.CAFE® mission, vision and objectives.
- Leads by example in terms of work habits and ethics, integrity, and honesty.
- Able to organize, lead, coach and make teams and team members work harmoniously with each other.
- Can make things happen and the work done on time through people.
- Ability to develop a corporate culture and customer service orientation that encourage people to enhanced quality of performance and volume of output.
- Strong communication and public relations skills.
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Support Service Manager

Support Service Manager is responsible for planning, coordinating and implementing activities and services relating to transportation, accommodation, government relations and legal documentations, and other activities
OBJECTIVES OF THE ROLE
- The Support Services Manager reports to the Administration Manager who in turn is under the Executive Manager’s responsibility
- Direct, administer, and coordinate the activities under his responsibility in support of the companies mission, vision, policies, goals, objectives and the business plan established or approved by the General Manager by performing the duties enumerated below
- Implement excellent support services in the dr.CAFE® Coffee Shop Chain – KSA.
- Establish a world class support services organization to manage the dr.CAFE®’s
- Government relations and legal documentations (e.g. Iqama, Baladia, STC, SCECO, etc.)
- Transport fleet
- Accommodation facilities
- Utilities use and coordination
SUMMARY OF POSITION
- Responsible for planning, coordinating and implementing activities and services relating to transportation, accommodation, government relations and legal documentations, and other activities
REQUIREMENTS
- Must have had at least five (5) years experience in dealing with government agencies and ministries in a similar capacity with another dr.CAFE®
- Incumbent must have the ability to make constant changes for improvements
- Ability to lead, resolve conflict, team build and work with others
- Proficient ability and diligence in maintaining records and files
- Has competency in computer skills for report making purposes – e.g. Microsoft Office
- Trustworthy in conducting transactions that could include cash transactions like payment of fees, etc.
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Marketing Manager

Marketing managers are responsible for developing, implementing and executing strategic marketing plans for the organization in order to attract potential customers and retain existing ones. Marketing managers must be great business leaders as well as great marketing leaders.
OBJECTIVES OF THE ROLE
- Making dr.CAFE® the most admired company to work with, highlighting and ensuring that our team members are the most knowledgeable, systematic, and committed professionals, and creating and inspiring the passion for leading the coffee and cafes industry in the world.
- Draw up the sales strategy; establish and implement annual sales targets, training requirements, midyear reviews and year-end projections.
- Responsible for developing prospecting for new business and new accounts, growing the existing accounts, and increasing the market share.
- Develop and implement programs to develop the Sales Organization, train new and existing Team Members, motivate, and facilitate the Sales Team Members.
SUMMARY OF POSITION
- Organize and analyze market research and surveys, and generate reports on products, services, consumers and sales.
- Study competitors' products, services, market trends and customer demand.
- Monitor sales, goods produced and/or services delivered.
- Monitor and estimate customer demand
- Improve existing products and services.
- Seek new opportunities to develop products and services using research, customer feedback and other methods of information gathering.
- Identify and implement communication strategies, such as advertising campaigns, to attract customers.
- Identify target markets and determine how to best get the message across to particular groups.
- Prepare Marketing & Sales plans, including budgets and progress reports.
- Decide on pricing and special deals for goods and services analyze customer feedback and monitor customer satisfaction.
REQUIREMENTS
- The incumbent must have minimum 5 years experience with a consumer product company with at least 1 year of retail customer service/customer-facing sales experience at management level.
- Master of Business Administration or equivalent work experience.
- Mid-career management level entrant.
- Experienced in managing special projects or initiatives.
- Fluent and thoroughly knowledgeable in spoken and written English and Arabic necessary for the day to day conduct of business and negotiations with customers.
- Knows modern office procedures, methods and equipment use including computers.
- Food business experience will be an added advantage but is not a must.
- Proven track record of managing a successful sales team in a service related business.
- Experience in a fast-paced, growth oriented environment.
- Food service and product/Marketing & Sales industry experience with a fast moving consumer goods company and working knowledge of promotional agencies are plus points but are not musts.
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Sensory Analyst Technician/Q Grader

The Sensory Technician/Q Grader is part of the Quality Assurance Department and Research and Development (R&D) Department. The role is responsible for planning and running regular tests for the tasting panel to support category projects
OBJECTIVES OF THE ROLE
- Plans and executes tastings with guidance from a Specialist
- Analyses results and provides reports to Specialists or Managers in the team;
- Responsible for operating / maintaining simple equipment and facilities. Assuring good manufacturing practices with respect to maintenance and hygiene;
- Create testing programs and export & analyze data after the tasting with the panel (all training on relevant software and ways of working provided on the job)
- Takes care of administration and archiving results and writing & updating simple specifications to support projects;
- Assists in the training of others in the equipment used by the team in the lab;
- Takes care of maintaining laboratory consumables.
SUMMARY OF POSITION
- QA lab functions, including
- Inbound / outbound sample preparation
- visual and sensory coffee assessment
- daily roasting & cupping sessions
- ensuring the QA lab area remains neat, orderly and organized
- data entry and clerical support to QA Dept such as QA reporting & research
- Sales & marketing support to the trading team, which may include
- responding to new sales enquiries,
- roasting samples and hosting client cupping events
- sales analysis work
- assistance with general marketing and social media activities
- Assistance with general office activities such as
- Checking, posting & coordinating sample posting and couriers
- assistance with inbound logistics, shipment arrivals, sampling, stock and order dispatch from the warehouse
REQUIREMENTS
- College Degree or equivalent experience
- 5 years’ experience as Roaster preferred
- Passion for Coffee
- Expert in Roasting
- Excellent communication skills using accepted industry terminology
- Ability to identify, evaluate and articulate the attributes of the coffee
- Proficient computer skills including the ability to access and analyze data, create reports, memos, and presentations.
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dr.CAFE EXPERIENCE

Store General Manager

Assistant Store Manager

Store Supervisor

Barista

Human Resources Manager (Saudi Nationals Preferred)

Support Service Manager

Marketing Manager

Sensory Analyst Technician/Q Grader